Making a Complaint

A part of CSMTA's responsibility in Sport is to respond to public complaints about incompetent, unethical or unprofessional practice.  CSMTA members must be a member of their Provincial Massage Therapy Association in order to work towards an advanced certification in Sport Massage.  As such, there are complaints that will be handled internally by the CSMTA, others will be referred to the members' Provincial professional body and others that may be best handled by another partner or stakeholder organization such as the Canadian Olympic Committee or RCMP, if criminal in nature.  The CSTMA will assist the complainant in finding the appropriate body to handle the specific complaint made.  


Complaint Mechanism

If a complaint is brought forth to the CSMTA that is beyond our purview, the CSMTA will assist the complainant in transferring their complaint to the appropriate body/organization.

Regulated Provinces Colleges and Non Regulated Provinces Associations:

British Columbia, AlbertaSaskatchewanManitobaOntario Quebec (FQM, RMPQ)Nova ScotiaNew BrunswickNewfoundland and LabradorPrince Edward Island 

Sanctions and disciplinary measures

The nature of the sanctions will depend on the gravity and extent of the maltreatment. A committee will be formed to determine the extent and scope of any sanction applied to the member.


Please address all your complaints to the Ethics Chair at vp@CSMTA.ca or the President at president@CSMTA.ca

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